Privacy Policy

1. Information We Collect

At StyleSphere ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. We collect several types of information from and about users of our website and services, including:

1.1 Personal Data

Personal data refers to any information that identifies or can be used to identify you. We may collect the following personal data:

• Identity Information: Name, gender, date of birth
• Contact Information: Email address, telephone number, postal address
• Financial Information: Payment details when you book our services
• Service Data: Information about your styling preferences, body measurements, photos (when provided for styling purposes), and service history
• Marketing Preferences: Your preferences in receiving marketing communications from us

1.2 Technical Data

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on pages, click-through patterns, referring/exit pages
• Location Data: Approximate location based on IP address

2. How We Use Your Data

We use the information we collect for various purposes, including to:

• Provide Services: Set up and manage your account, deliver our styling services, process payments, and fulfill your requests
• Improve Our Website and Services: Analyze usage patterns, diagnose technical problems, and enhance user experience
• Communicate With You: Respond to inquiries, provide customer support, and send service-related notifications
• Marketing: Send promotional communications about new services, special offers, or other information we think you may find interesting (you may opt out at any time)
• Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our terms and conditions

2.1 Lawful Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: To perform our contract with you when you book our services
• Legitimate Interests: For our legitimate business interests, such as improving our services and marketing
• Consent: Where you have given us specific consent, such as for marketing communications
• Legal Obligation: To comply with legal requirements

3. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services
• Professional Advisers: Including lawyers, accountants, and insurers who provide legal, accounting, and insurance services
• Regulatory Authorities: Government and regulatory bodies when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of incomplete or inaccurate personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request the restriction of processing of your personal data
• Data Portability: Request the transfer of your personal data to you or a third party
• Objection: Object to processing of your personal data based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

5. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized service.

5.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.

5.4 Third-Party Cookies

Our website may use third-party services that also set cookies. These include:

• Google Analytics (for website analytics)
• Facebook Pixel (for marketing and advertising)
• Payment processors (for transaction processing)

6. Data Security

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data
• Secure network infrastructure with firewalls
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• Legal requirements

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

StyleSphere

279 Sally Green

North Kimberly, BT15 3FB

United Kingdom

Email: [email protected]

Phone: +44 408 309 0967